How do I return an item?

Customers may return unused items for 30 days after the date of the invoice for a full refund for the product (for exceptions, see below)

In order to return a Soles2dance product to us, please email us at to request a return authorization (RMA). We gladly issue RMAs for purchase that meet the above 30-day limitation. If you suspect that our product malfunctioned, we may allow returns after more than 30 days and even if the product has been used.

When you contact us by email, please include the original purchase confirmation or shipping confirmation that were emailed to you at the time of purchase or shipping. If you don't have these emails any more, please include the order number from the invoice that was enclosed with your shipment. If you don't have that either, contact us anyway, we may find your order number in our system based on your email address and/or name.

Once an RMA is approved, please send the item to us, along with a printout of the email, by which we approved your return.
Soles2dance LLC
23325 Abercorn Lane
Land O' Lakes, FL 34639

Please note the following restrictions on returns:
  • We refund only the cost of the product. We do not refund the shipping and handling charges unless there was an obvious manufacturing defect. If you wish to claim a refund because of a manufacturing defect, please include a note with your returned items that explains what the defect is and that you are returning the kit because of a manufacturing defect.
  • We do not refund the cost of shipping the product back to us.
  • We would welcome it if you could explain in a few words what the reason for the return is. Any reason is acceptable, but please tell us what it is, so we know whether we need to improve the product or whether the reason for the return is specific to you personally.
Our product 9472-Roll-12 can be returned to us even if up to 5 linear feet of this product (as we will determine by weight) have been used by the customers. However, since we cannot resell this product, we have to charge a re-stocking fee of 15% of the purchase price.